How Melitelly protects your data
This page explains how we handle and protect your data. For full legal details, read our Privacy Policy.
What you can count on
- We do not sell your data. Your personal information and beekeeping records are not for sale.
- You can export your data. Export is available on every plan, so you can take your records with you if you leave Melitelly.
- You can delete your account. When you close your account, we stop saving new changes and begin deleting your data or removing details that identify you. We keep some records longer where the law requires it. For now, if you bought from a seller’s online store, your details stay on those orders and in the seller’s customer list, where the seller can see them; see section 8 of the Privacy Policy. If you bought without an account, email privacy@melitelly.com to ask us to remove your details.
Services we use
These companies process personal data for us so we can run Melitelly. Before using one, we review its terms, how it handles data, and where it may be offered. Our Privacy Policy describes what each one receives.
Google (Google Cloud, Firebase, reCAPTCHA Enterprise, Maps Platform, Google Fonts)
Runs the app, verifies sign-ins and app requests, stores your records and photos, screens uploaded photos, videos, and documents for unsafe content, delivers the web notifications you turn on, and provides maps, address lookup, and fonts.
Stripe
Processes paid subscriptions and, for sellers who connect a Stripe account, storefront payments. Melitelly never receives your card number.
Apple
Provides Sign in with Apple when you choose it and confirms that requests come from a genuine copy of the iOS app.
Cloudflare
Checks sign-ins and sign-ups for automated abuse, delivers the Melitelly website and web app, and measures visits to the website only if you accept analytics.
Sentry
Receives crash reports from the web and mobile apps. Crash reports are configured to exclude your name, email address, account identifiers, the content you enter, and screenshots.
Twilio SendGrid
Delivers account, receipt, and security emails.
Expo
Delivers updates to the mobile app.
How we protect your account
- Encrypted connections. Data is encrypted while it moves between your device, Melitelly, and the services listed above.
- Secure sign-in. We use Firebase to check your identity and keep your sign-in secure.
- Separate accounts. Workspace records are kept separate through access controls.
- Change history. We record important membership and subscription changes for security/support review.
Where your data is stored
Your records are stored in the Google Cloud location where your Melitelly service runs. Before offering service there, we review local laws, our providers' terms, and the rules for moving data elsewhere. Need your data stored in a specific location? Email privacy@melitelly.com.
Report a security issue
If you find a security problem in Melitelly, email security@melitelly.com before sharing it publicly. We will reply within one business day and aim to share a plan to fix it within five business days. We will not take legal action against people who report problems in good faith and follow our Terms.
Contact us
General questions: info@melitelly.comPrivacy requests: privacy@melitelly.comSecurity issues: security@melitelly.com